Legacy systems limited platform unification
Transitioning from retiring systems required reliable data migration without disrupting agent workflows.
We engineered a staged migration strategy
Incremental pipelines were built to ensure continuity and data integrity during platform transition.
Databricks-based extraction pipelines
Batch pipelines leveraged Salesforce Bulk API and Databricks to incrementally extract and transform critical datasets.
Successful migration supporting unified operations
The migration enabled a consolidated agent experience and improved operational efficiency.
